Quofore Global Support services provide coverage for customers across five continents in virtually every time zone. Well-established call logging and resolution procedures, escalation pathways, and incident tracking systems help us provide the highest levels of ongoing customer support.
The remote support capabilities built into Quofore software applications, along with detailed synchronization logs, means that our helpdesk personnel can, as required, download field rep databases to troubleshoot problems, identify issues, and implement rapid remedial action.
Quofore support packages can be customized to suit individual customer requirements, ranging from complete end-to-end solution support with on-site assistance and twenty-four hour coverage, to training programs for customers’ own internal helpdesk personnel.
All elements of the solution can be included in support packages, including mobile application and server software, communications, and hardware devices.
Our goal is to make sure that our customers’ field operations run as productively as possible. To this end, we continually monitor our own service levels to ensure our customers’ satisfaction.
